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Frequently Asked Questions about Interlibrary Loan


What is not generally available through Interlibrary Loan?

Before requesting any material through Interlibrary Loan you must check the Dallas Public Library Catalog to make sure that the material is not owned by the Dallas Public Library System. We cannot request items through Interlibrary Loan that are owned by Dallas Public Library, even if our copy is for reference use only (non-circulating).

  • Items in Special Collections.
  • Genealogical materials -- libraries will photocopy index or family names.
  • Compact discs/DVD/video cassettes/Books on Tape
  • Telephone directories.
  • Reference books.
  • Complete issues of periodicals or newspapers -- libraries will photocopy articles.
  • Best sellers.
  • Current publications (generally titles published in the last 3 months.
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Who is eligible for Interlibrary Loan services?

Any person who is eligible for a City of Dallas Library resident card is eligible for Interlibrary Loan service. The borrower must first obtain a Dallas Public Library card. The card must be current, and the request may only be placed in the name of the person to whom the card has been issued. The patron must present the library card when picking up Interlibary Loan materials.

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What do I need to request material through Interlibrary Loan?

  • You must have a valid Dallas Public Library card.
  • Please submit one title per request.
  • Please include your library card number, full name, current address, email address and daytime phone number during registration. Please specify which location you want to pick up your Interlibrary Loan material.

To submit an Interlibrary Loan request on-line, click here.

Questions? Call Interlibrary Loan at: 214-670-1741 Monday though Friday 9:00 A.M. till 5:00 P.M.

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What will it cost?

A $3.00 per item charge will be added to customer accounts for materials requested through Interlibrary Loan.

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How long can I keep an item?

The loan period for requested items depends upon the length of time allowed by the lending library and can vary from less than a week to a month or more.

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How long will I have to wait for an item?

The normal process of an ILL request is approximately two to six weeks. If we cannot obtain a requested item you will receive a cancellation notice by email or mail stating why we could not get it.

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What happens if I lose or damage a book?

The lending library will request that you pay for the damage/loss and could charge a processing fee. Note that your Dallas Public Library borrowing privileges will be suspended until all fees/fines are paid.

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Where do I return materials?

Materials may be returned where you picked the item up with the ILL strap/label on the item. Please do not place Interlibrary Loan materials in the book drop without the strap/label on the item.

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