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Free in-person tax help available February 1 — April 18, 2017

Every year, the Dallas Public Library partners with AARP Tax-Aide and VITA to offer free in-person tax assistance through trained volunteers. Assistance is geared toward people with low-to-moderate income, persons with disabilities, the elderly and limited English speaking taxpayers who need assistance in preparing their own tax returns. People interested in receiving assistance should bring W-2's, last year's tax return, Social Security cards for all dependents, and photo I.D.

Find more free tax help locations near you!

Free E-filing at all library locations

Through a partnership with the Dallas Office of Economic Development and the Internal Revenue Service, you can now e-file your taxes at any Dallas Public Library location. Five laptops and a secured wi-fi connection are available at all locations and offer access to Facilitated Self-Assistance tax filing. This means you can file your taxes any time a library is open between February 1st and April 18th.


You may qualify for these tax credits!

  • Earned Income Tax Credit (EITC): A special tax benefit for people who work full- or part-time. If you qualify, you'll owe less in taxes, and you may get cash back. Even if you don't owe income tax you can get the credit. But, you must file a federal tax return. Note that you may be eligible to receive this benefit for prior years, if you have not already claimed it, by filing amended tax returns. For this purpose, the IRS may accept transcripts of your previous year filings, available free of charge from the IRS. You may also request transcripts by calling 1-800-829-1040. Please allow at least two weeks for delivery. (Note: If you have been eligible to receive this credit, but did not claim it, you may be able to claim this benefit for the previous three years and for this year as well simply by filing amended returns. Tax volunteers should be able to help you in this regard.) For more information, please see the IRS EITC web page.
  • Child Tax Credit: See the instructions for form 1040 or 1040A and attach Form 8812. If you filea 1040 EZ, you are not allowed to take this credit.
  • Child & Dependent Care Credit: If you paid someone to care for a qualifying dependent so you could work or look for work, you may be eligible to claim this benefit.
  • Retirement Savings Tax Credit: If you make eligible contributions to an employer-sponsored retirement plan or to an individual retirement arrangement (IRA), you may be able to take a tax credit.


Tax forms will be available at these locations:


IRS Telephone Assistance

1-800 numbers are FREE calls! It is best to call during the following times: 8:00 a.m.& 3:00-4:30pm. (See also the Taxpayer Assistance Centers in Farmers Branch, Desoto and in downtown Dallas. There is one number for these offices: 214-413-6010.)

  • Tax Information & Notice Inquiries / 1-800-829-1040
  • Referral to the Problem Resolution Program / 1-800-829-1040
  • Forms & Publications Hotline / 1-800-829-3676
  • Hearing Impaired (TDD)/ 1-800-829-4059
  • Find a VITA or TCE site near you / 1-800-906-9887
  • Find an AARP tax-aide site near you / 1-888-227-7669


Frequently Asked Questions

Question: How will the health insurance law (Affordable Care Act) impact my 2015 taxes?
Answer: Starting early in 2017, you may receive one or more forms providing information about the health care coverage that you had or were offered during the previous year. Much like Form W-2 and Form 1099, which include information about the income you received, these new health care forms provide information that you may need when you file your individual income tax return. Also like Forms W-2 and 1099, these new forms will be provided to the IRS by the entity that provides the form to you.

The new forms are: Form 1095-A, Health Insurance Marketplace Statement. The Health Insurance Marketplace (Marketplace) sends this form to individuals who enrolled in coverage there, with information about the coverage, who was covered, and when.

Form 1095-B, Health Coverage. Health insurance providers (for example, health insurance companies) send this form to individuals they cover, with information about who was covered and when.

Form 1095-C, Employer-Provided Health Insurance Offer and Coverage. Certain employers send this form to certain employees, with information about what coverage the employer offered. Employers that offer health coverage referred to as “self-insured coverage” send this form to individuals they cover, with information about who was covered and when. .

Question: What current tax forms are available at the Dallas Public Library?
Answer: The Government Information Center, (Central Library, 6th floor) will have reproducible copies of basic schedules and forms. Handout copies for 2015 tax forms are limited to the 1040, 1040A, and 1040EZ forms and will be available at the Central Library and selected branch locations. Call our service desk at 214-670-1468 or one of these branches to inquire about specific forms.

Question: Where can I obtain older tax forms and instruction booklets?
The Government Information Center (Central Library, 6th floor) has most 1040 series forms, schedules and booklets between 1989 and the present. The IRS has online all forms and publications since1992.

Question: How does the IRS Forms & Publications Hotline (1-800-829-3676) work?
You may request free forms or publications which are then sent to you by postal mail. Please allow at least 10 days to receive these. If a payment is not available when you place your order, it will be sent as soon as it becomes available.

Question: Can you supply me with a W2 form?
: W2 forms, which indicate how much you earned and how much tax has been withheld from your pay during the year, must be obtained from your employer. If you are unable to get one from your employer by Feb. 14th, follow these instructions.

Question: Why does the library not supply copies of certain forms?
Answer: Employers who use the multi-part forms (i.e. all series of Forms W-2, W-3, 1096, 1098, 1099, and 5498) should note that these forms may not be printed from the IRS website and are not available in libraries or IRS regional offices. Copies may be ordered online from the IRS. However, please note that forms W-2, W-3, 1096, 1097, 1098, 1099, and 5498 series obtained through the IRS are "non-continuous feed, carbonless, non-laser forms". (These must be filled out by hand, with a typewriter or a dot-matrix printer.)

The most common of these forms can be purchased in packets of 25 or so from office supply stores in a format that is compatible with laser printers. Instructions for filing W-2 are online at the Social Security Administration's Business Services Online website. (There are also many commercial services which provide you with the ability to file these forms electronically for a nominal fee. Search the internet using keywords like: "e-file 1099 and W2".)

Question: Can I file my taxes electronically (e-file) from the Library?
A list of options is available at the IRS website on this page. Our income tax volunteers do submit your returns electronically.

Question: How can you obtain copies of the tax forms you filed in previous years?
Information answering this question is available on the IRS website. For many purposes, it may be sufficient to obtain a free transcript, as opposed to a copy of the actual return.

Question: How can I find out the status of my tax return?
Answer: Use this webpage to determine whether or not your return has already been processed and mailed to you.